New Chitose Airport is the main airport serving Sapporo and Hokkaido. Korean Air operates international services between Sapporo and Seoul Incheon, giving passengers a direct connection between Hokkaido and South Korea. Korean Air’s current booking information lists flights between Seoul (ICN) and Sapporo (CTS).
At CTS, Korean Air uses the International Terminal, with its check-in counter located in the 3rd-floor Departure Lobby. New Chitose Airport’s official airline page specifically lists Korean Air under the International section.
This guide covers Korean Air at CTS Airport, including the terminal, check-in, baggage, security, gates, arrivals, departures, airport services, lounges, transportation, parking and frequently asked questions.
Korean Air CTS Airport – Quick Information
| Information | Details |
|---|---|
| Airline | Korean Air |
| Airline Website | koreanair.com |
| IATA Code | KE |
| Airport | New Chitose Airport |
| Airport Code | CTS |
| City | Sapporo |
| Prefecture | Hokkaido, Japan |
| Korean Air Terminal | International Terminal |
| Check-In Location | 3rd Floor, International Terminal |
| Check-In Area | Departure Lobby |
| Main International Route | Sapporo (CTS) – Seoul (ICN) |
| Security | International departure security |
| Airport Type | International Airport |
| Country | Japan |
New Chitose Airport’s official Korean Air listing confirms that the airline’s international check-in counter is located in the 3rd-floor Departure Lobby of the International Terminal Building.
Which Terminal Does Korean Air Use at CTS Airport?
Korean Air uses the International Terminal at New Chitose Airport (CTS).
Passengers departing on Korean Air should head to the International Terminal Building and proceed to the 3rd-floor Departure Lobby for check-in.
Current flight information also shows Korean Air services between CTS and Seoul Incheon using the international terminal. Flight records for Korean Air flight KE5061, for example, show arrival at CTS International Terminal.
Always check your individual flight information on the day of travel because terminal procedures and flight operations can change.
Korean Air CTS Airport Terminal Map
The New Chitose Airport terminal map can help you understand the route from the airport entrance to your Korean Air gate.
Important locations to identify include:
- International Terminal entrance
- Korean Air check-in counters
- Departure lobby
- Baggage drop
- Security checkpoint
- Passport control
- Departure gates
- Restaurants
- Shops
- Currency exchange
- Restrooms
- Elevators
- Escalators
- Airport lounges
- Ground transportation
For Korean Air departures, the most important starting point is the 3rd-floor International Terminal Departure Lobby.
Where Is Korean Air Check-In at CTS?
Korean Air’s check-in counter is located in the 3rd-floor Departure Lobby of the International Terminal Building at New Chitose Airport.
After reaching the international terminal, follow the airline signs and airport information displays to the Korean Air counters.
At check-in, passengers may need to:
- Confirm their reservation.
- Present their passport.
- Receive their boarding pass.
- Check their luggage.
- Confirm baggage arrangements.
- Ask about connecting flights if applicable.
New Chitose Airport advises passengers to check the flight information screens on the day of departure for the latest counter information.
Korean Air Baggage at New Chitose Airport
If you are traveling with checked baggage, complete the baggage-drop process at the Korean Air check-in area before heading toward security.
Keep your baggage receipt until you reach your final destination.
Before leaving the counter, confirm:
- Your baggage tag
- Final destination
- Number of checked bags
- Connecting airport
- Boarding gate information
- Baggage receipt
If your luggage is delayed or missing after arriving in Sapporo, contact the appropriate Korean Air baggage-service team at the airport.
Korean Air Departures from CTS
Korean Air departures from New Chitose Airport use the International Terminal.
Your airport journey will generally look like this:
New Chitose Airport → International Terminal → Korean Air Check-In → Baggage Drop → Security → Immigration → Departure Gate
Once you complete check-in, follow the signs toward the international departure area.
Check the airport information screens again after reaching the secure area because gate assignments can change.
How Early Should I Arrive for Korean Air at CTS?
International travelers should allow plenty of time for:
- Check-in
- Baggage drop
- Security screening
- Immigration
- Walking to the gate
- Boarding
Arriving around 3 hours before an international departure can provide a useful planning buffer, especially during busy travel periods.
You may want additional time during:
- Japanese holidays
- Korean holidays
- Winter travel
- Snowy weather
- Weekend departures
- School vacation periods
- Busy morning periods
Always follow Korean Air’s current check-in and boarding deadlines for your particular flight.
Korean Air Arrivals at CTS Airport
When arriving at New Chitose Airport on Korean Air, passengers should follow signs toward the international arrival area.
The general arrival process is:
Aircraft → Immigration → Baggage Claim → Customs → Arrivals Hall
Current flight records show Korean Air services arriving at the International Terminal at CTS.
If you are meeting someone arriving on Korean Air, check the latest flight status before traveling to the airport because arrival times and gate assignments can change.
Korean Air Baggage Claim at CTS
After completing the required arrival procedures, passengers with checked luggage should proceed to the baggage-claim area.
Use the airport’s flight information screens to identify the correct baggage carousel.
If your luggage is not available:
- Keep your baggage receipt.
- Note your flight number.
- Contact the airline’s baggage service desk.
- Report the missing baggage.
- Keep any reference number provided.
Korean Air Security at New Chitose Airport
After completing check-in and baggage procedures, follow signs toward the international departure security checkpoint.
Security screening can take longer during busy periods, particularly around holidays and peak travel times.
Before entering security, make sure you have:
- Passport
- Boarding pass
- Required travel documents
- Personal belongings organized for screening
After security, international passengers will continue through the required departure procedures before reaching the airside gate area.
How Do I Find My Korean Air Gate at CTS?
After completing security and immigration procedures, check the airport’s departure screens for your Korean Air gate.
Gate information can change, so don’t rely only on an earlier gate number.
A simple routine is:
Check flight → Complete check-in → Security → Immigration → Check departure screen → Walk to gate
Allow additional time if your gate is located farther from the central departure area.
Korean Air Services at CTS Airport
New Chitose Airport provides a range of facilities for international travelers.
| Service | Availability | Purpose |
|---|---|---|
| Korean Air Check-In | Yes | Check-in and baggage |
| Baggage Services | Yes | Checked luggage assistance |
| Security Screening | Yes | Passenger screening |
| Immigration | Yes | International departures |
| Restaurants | Yes | Meals and refreshments |
| Shops | Yes | Shopping and travel essentials |
| Wi-Fi | Available | Internet access |
| Charging | Available | Electronic devices |
| Restrooms | Available | Passenger facilities |
| Elevators | Available | Accessibility and movement |
| Currency Exchange | Available | Currency services |
| Airport Lounges | Available | Passenger relaxation |
| Ground Transportation | Available | Train, bus, taxi and other options |
Food and Restaurants Near Korean Air at CTS
New Chitose Airport has a wide range of restaurants, cafés and food outlets.
Passengers arriving early can use the time before boarding to enjoy:
- Japanese food
- Korean food
- Ramen
- Seafood
- Coffee
- Snacks
- Desserts
- Grab-and-go meals
Availability depends on the location and operating hours, so check the current airport directory if you need a particular restaurant.
Shopping at New Chitose Airport
CTS is known for its extensive shopping facilities, particularly for travelers looking for Japanese products and souvenirs.
Passengers can find items such as:
- Local Hokkaido products
- Snacks
- Sweets
- Souvenirs
- Travel accessories
- Personal items
- Gifts
International passengers should be aware of where the shops are located relative to security and immigration.
Korean Air Lounge Options at CTS
Passengers traveling in eligible cabins or holding qualifying status may have access to applicable airport lounge facilities.
However, lounge eligibility can depend on:
- Travel class
- Korean Air status
- SkyTeam status
- Lounge membership
- Current airport arrangements
Passengers should confirm their lounge eligibility before traveling.
YOUR JOURNEY AT NEW CHITOSE AIRPORT
WHERE DO I START?
Head to the International Terminal Building at New Chitose Airport.
WHERE IS KOREAN AIR CHECK-IN?
Korean Air’s check-in counter is located in the 3rd-floor Departure Lobby of the International Terminal.
WHAT HAPPENS AFTER CHECK-IN?
Complete baggage drop if necessary and follow the signs toward international security.
WHERE DO I GO FOR SECURITY?
Follow the airport signs from the departure lobby toward the international security screening area.
WHAT COMES AFTER SECURITY?
International passengers continue through the required departure procedures before entering the airside gate area.
HOW DO I FIND MY GATE?
Check the airport departure screens for your latest Korean Air gate assignment.
HOW MUCH TIME SHOULD I ALLOW?
For an international flight, planning to arrive approximately 3 hours before departure can give you useful time for check-in, baggage, security and immigration.
WHERE CAN I EAT?
New Chitose Airport offers restaurants, cafés, snacks and Hokkaido specialties throughout the terminal complex.
WHAT IF MY BAG IS MISSING?
Contact Korean Air’s baggage-service team and keep your baggage receipt available.
WHAT IF MY FLIGHT IS DELAYED?
Check the latest flight information screens and Korean Air flight status. Follow airline instructions if your itinerary is affected.
WHAT IF I HAVE A CONNECTION?
Check whether your next flight uses the same terminal and determine whether you need to collect baggage or complete another check-in process.
Korean Air Connections at CTS
Passengers connecting through New Chitose Airport should review their itinerary before arriving.
Connection procedures can depend on:
- Whether both flights are on the same ticket
- The operating airline
- Your final destination
- Checked baggage arrangements
- International or domestic connection
- Available connection time
If you are connecting from an international Korean Air flight to a domestic Japanese flight, allow sufficient time for arrival procedures and transferring between the appropriate airport areas.
Korean Air Flights Between CTS and Seoul
Korean Air currently sells flights between Sapporo/New Chitose (CTS) and Seoul/Incheon (ICN). Korean Air’s booking pages show current availability on the route.
Some Korean Air flight numbers may also be operated by partner airlines. For example, recent records show KE5061 operated by Jin Air 301, arriving at New Chitose’s International Terminal.
Therefore, passengers should check the “operated by” information on their booking when planning their airport visit.
Transportation to and From CTS Airport
New Chitose Airport provides several transportation options for passengers traveling to Sapporo and other parts of Hokkaido.
Airport Train
The airport rail connection is one of the convenient ways to travel between New Chitose and Sapporo.
Bus
Airport buses connect CTS with Sapporo and other destinations around Hokkaido.
Taxi
Taxis are available for passengers traveling directly to hotels or other destinations.
Rental Cars
Rental-car companies serve travelers who want to explore Hokkaido independently.
Parking at New Chitose Airport
Passengers driving to CTS can use the airport’s designated parking facilities.
Allow extra time for:
- Parking
- Walking to the terminal
- Checking in
- Returning your rental vehicle
- Winter weather
During snowy periods, allow additional travel time because road conditions around Hokkaido can affect the journey to the airport.
Accessibility at CTS
New Chitose Airport provides facilities designed to assist passengers with mobility and accessibility requirements.
Passengers can use facilities such as:
- Elevators
- Accessible restrooms
- Accessible routes
- Wheelchair assistance
- Passenger assistance services
If you require Korean Air-specific assistance, it is best to arrange it before your travel date.
What If Korean Air Flight Is Delayed?
If your Korean Air flight is delayed:
- Check the airport departure screens.
- Check your Korean Air flight status.
- Listen for announcements.
- Stay near the assigned departure area.
- Contact Korean Air if you need assistance.
If you have a connecting flight, pay particular attention to the new departure time and connection window.
What If Korean Air Cancels My Flight?
If your flight is canceled, follow Korean Air’s instructions regarding rebooking or other applicable arrangements.
Keep your:
- Booking confirmation
- Passport
- Boarding pass
- Baggage information
- Connection details
available when contacting the airline.
If your ticket was purchased through a travel agency, you may also need to contact the agency for assistance.
Korean Air at CTS – Important Travel Tips
- Go to the International Terminal for Korean Air.
- Korean Air check-in is located on the 3rd-floor Departure Lobby.
- Check the airport flight screens on the day of departure.
- Arrive early for international travel.
- Keep your passport and boarding pass accessible.
- Complete baggage drop before security.
- Check your gate after reaching the departure area.
- Don’t rely solely on an old gate assignment.
- Keep your baggage receipt until you reach your destination.
- Check whether your flight is operated by Korean Air or a partner airline.
- Allow extra time during Hokkaido’s winter season.
- Confirm connection requirements before leaving the airport.
Frequently Asked Questions
Korean Air uses the International Terminal at New Chitose Airport (CTS). Its check-in counter is located in the 3rd-floor Departure Lobby.
Korean Air’s check-in counter is located in the Departure Lobby on the 3rd floor of the International Terminal Building.
The IATA airport code for New Chitose Airport is CTS.
Yes. Korean Air currently lists flights between Sapporo/New Chitose (CTS) and Seoul/Incheon (ICN).
For an international Korean Air flight, arriving approximately 3 hours before departure is a useful planning guideline. Allow more time during busy periods or winter weather.
Korean Air international services arrive at the International Terminal at New Chitose Airport. Recent flight records show Korean Air services arriving at the CTS international terminal.
Lounge access depends on your cabin, frequent-flyer status, SkyTeam eligibility and the current airport lounge arrangements.
Yes. Some Korean Air flight numbers can be operated by partner airlines. Recent records, for example, show KE5061 operated by Jin Air.
After completing security and immigration, check the airport’s departure information screens for your latest gate assignment.
Contact the Korean Air or applicable operating-carrier baggage service desk and provide your baggage receipt and flight information.
Final Thoughts
Flying with Korean Air at New Chitose Airport (CTS) is straightforward when you know where to begin.
For departures, head to the International Terminal, then go to the 3rd-floor Departure Lobby for Korean Air check-in.
The basic airport journey is:
CTS Airport → International Terminal → Korean Air Check-In → Bag Drop → Security → Immigration → Gate → Boarding
Korean Air currently offers service between Sapporo/New Chitose and Seoul/Incheon, although passengers should check their individual reservation because some Korean Air flight numbers can be operated by partner airlines.